| Department | Rentals & Guest Services |
| Reports to | Rental Manager |
| Employment type | Seasonal; full-time or part-time |
About Big Powderhorn
At Big Powderhorn Mountain Resort, we create welcoming, memorable mountain experiences through genuine Upper Peninsula hospitality, dependable teamwork, and pride in doing the job right. Our team members look out for one another, take ownership of their work, adapt when conditions change, and put safety and the guest experience at the center of every decision.
Position Summary
The Rental Technician helps guests begin their mountain experience with properly selected, fitted, and maintained rental equipment. This role combines friendly guest guidance, careful equipment handling, accurate records, inventory support, and technical work completed only within assigned training and authorization.
Essential Functions and Responsibilities
- Work safely and follow resort procedures, department standards, and applicable regulations.
- Communicate clearly with teammates and leaders, and support other departments when resort operations require it.
- Provide friendly, solutions-focused service to guests and coworkers.
- Maintain clean, organized work areas and promptly report hazards, equipment concerns, or guest issues.
- Welcome rental guests, confirm required information, and help select appropriately sized skis, snowboards, boots, poles, helmets, and related equipment.
- Fit and adjust equipment according to manufacturer guidance, shop procedures, guest information, and the technician's current training and authorization.
- Complete required manufacturer, shop, and indemnification training before performing binding adjustments or other restricted technical work.
- Inspect equipment before issue and upon return; document settings, condition, damage, and maintenance needs accurately.
- Explain basic equipment use, care, and return procedures, and refer instruction or safety questions beyond the role's scope to the appropriate team member.
- Clean, dry, organize, and store returned equipment and perform assigned basic maintenance or tuning within training.
- Maintain orderly rental inventory and work areas, and promptly remove questionable equipment from service for qualified review.
- Support efficient check-in and return processes during peak periods while protecting accuracy and guest safety.
What You Bring
- Strong attention to detail, mechanical aptitude, and willingness to follow technical procedures exactly.
- Friendly, clear communication with guests of varied ages and experience levels.
- Able to learn equipment systems, sizing methods, documentation requirements, and point-of-sale or rental software.
- Able to stand for extended periods and safely lift, carry, and rack skis, snowboards, boots, and related equipment, with or without reasonable accommodation.
- Willing to complete all required training before performing restricted equipment adjustments or maintenance.
- Previous rental-shop, tuning, retail, or snowsports experience is helpful but not required.
Work Environment & Schedule
This position works in a busy rental shop around wet floors, hand tools, equipment racks, cleaning products, and rapidly changing guest volume. The role involves frequent standing, walking, bending, reaching, and lifting. Availability may include early mornings, evenings, weekends, holidays, and peak winter periods.
Equal Employment Opportunity and Compliance
Big Powderhorn Mountain Resort is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, ancestry, age, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, height, weight, marital status, disability, genetic information, military or veteran status, citizenship or immigration status where protected, or any other status protected by applicable law. Retaliation for raising a good-faith concern, requesting an accommodation, or participating in a protected process is prohibited.
Qualified applicants and employees must be able to perform the essential functions of the position, with or without reasonable accommodation. Big Powderhorn will provide reasonable accommodations as required by law for disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; sincerely held religious beliefs or practices; and participation in the application or interview process. Applicants may request an accommodation from the hiring manager or designated human-resources representative.
If a role requires a license, certification, minimum age, driving record, medical examination, physical-ability assessment, background check, or other pre-employment screening, the requirement will be applied only when lawful and relevant to the position. Any screening will be conducted at the legally appropriate stage, consistently for the applicable job category, and in accordance with applicable notice, authorization, confidentiality, and fair-chance requirements. Employment-eligibility verification will be completed in accordance with federal law without unlawful citizenship-status, immigration-status, national-origin, or document-abuse discrimination.
Employment with Big Powderhorn is at will to the fullest extent permitted by Michigan law. Nothing in this posting creates a contract, promise of continued employment, or guarantee of any particular schedule or term. This description identifies the position's principal essential functions but is not exhaustive. Big Powderhorn may modify duties, schedules, reporting relationships, or other job-related requirements as operational, weather, safety, or business needs change, consistent with applicable law.