Front Desk & Ticket Sales Associate
Big Powderhorn Mountain is seeking friendly, dependable, and service-oriented individuals to join our Front Desk & Ticket Sales team for the winter season. As one of the first people our guests meet, you’ll play a vital role in creating a welcoming first impression while helping guests make the most of their visit.
Whether assisting with lift tickets, lodging check-ins, retail purchases, or guest questions, you’ll be at the center of the Big Powderhorn experience. Full-time and part-time seasonal positions are available.
Responsibilities
- Welcome guests with a friendly, professional, and positive attitude.
- Sell lift tickets, season passes, and other resort products using the point-of-sale system.
- Check guests in and out of resort lodging accommodations.
- Answer phones, respond to emails, and assist with online reservations and guest inquiries.
- Provide accurate information about resort services, events, trail conditions, lodging, rentals, lessons, dining, and area attractions.
- Process cash, credit card, and electronic transactions accurately.
- Balance cash drawers and assist with daily opening and closing procedures.
- Assist guests with reservations, directions, and resolving routine questions or concerns.
- Maintain a clean, organized, and welcoming front desk and ticket office.
- Work collaboratively with the Lodging, Rental, Ski School, Lift Operations, and Food & Beverage teams to ensure an outstanding guest experience.
- Assist with other resort operations and administrative tasks as assigned.
Apply at the front desk during business hours or email completed application to jobs@bigpowderhorn.net
Qualifications
- Excellent customer service and communication skills.
- Friendly, outgoing, and comfortable interacting with guests of all ages.
- Strong organizational skills and attention to detail.
- Comfortable learning and using reservation, ticketing, and point-of-sale software.
- Ability to multitask while remaining calm and professional during busy periods.
- Basic math and cash-handling skills.
- Previous customer service, hospitality, retail, hotel, or tourism experience is preferred but not required.
- Ability to work independently as well as part of a team.
- Reliable, punctual, and dependable.
- Must be able to stand or sit for extended periods and occasionally lift up to 25 pounds.
Work Environment
This position is based primarily indoors in a fast-paced guest services environment. Front Desk & Ticket Sales Associates interact continuously with guests in person, over the phone, and electronically while supporting daily resort operations. Weekend, holiday, and peak-season shifts are an essential part of the role.
Why Join Big Powderhorn?
Every great ski day begins with a warm welcome. As a member of our Guest Services team, you’ll help create memorable experiences from the moment guests arrive. You’ll work alongside a supportive team, meet visitors from across the Midwest, and enjoy the energy of one of Michigan’s classic family ski destinations.
Disclaimer: The statements above are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Employees may be asked to perform other job-related duties as business needs require. Because Big Powderhorn Mountain is a seasonal hospitality and recreation business, availability during weekends, holidays, and peak operating periods is required.